Frequently Asked Questions (FAQs) for AI TravelBuddy SaaS Users

General Information

1. What is the AI TravelBuddy?

• The AI TravelBuddy is a chatbot leveraging OpenAI’s technology to offer personalized travel recommendations and assistance, enhancing your website users' overall travel planning experience.

2. How does the AI TravelBuddy work?

• The AI TravelBuddy uses OpenAI's cutting-edge AI technology to provide tailored travel information. It correlates answers based on your approved list of places and events, ensuring relevant and accurate recommendations.

3. Is AI TravelBuddy secure? What about the user data?

• The AI TravelBuddy is hosted on a secure and encrypted server, using cybersecurity best practices we have applied to our other DXP Modules. When the user consents, the data collected in the AI TravelBuddy conversations is limited to the user's email address and the questions/answers in each browser session. 

Customization and Settings

4. Can I customize the AI TravelBuddy's knowledge base?

• Yes, you can customize the knowledge base through the dashboard's AI Settings tab, where you can add links and files to support TravelBuddy's general knowledge.

5. How does the AI TravelBuddy prioritize information?

• The AI prioritizes information from your approved list of places and events, ensuring the recommendations align with your brand's needs and preferences. Secondly, it searches the web for relevant answers as needed. 

Content and Moderation

6. Does the AI TravelBuddy filter inappropriate content?

• Yes, the AI TravelBuddy automatically blocks profanity, racism, and political views to maintain a safe and welcoming user environment.

7. Does the AI TravelBuddy filter answers by location?

• Yes, the AI TravelBuddy would include specific destination-geo parameters to match your promotional area. For example, if the AI TravelBuddy is programmed to provide information on Savannah, Georgia, and the user asks for recommendations in Atlanta, Georgia, a redirecting answer will be given such as "I cannot provide recommendations in the Atlanta, Georgia area, but I am happy to give you suggestions in Savannah, GA. How can I assist you?" 

Subscription and Access

8. Is there a subscription fee for the AI TravelBuddy?

• Yes, an annual subscription fee and a one-time setup fee are required. The AI TravelBuddy module is available to current ITI Digital subscribers of Business Listings - Google Places, Unlimited Itineraries & Trip Planner modules.

9. How do I subscribe to the AI TravelBuddy?

• If you are already an ITI Digital DXP subscriber, the AI TravelBuddy subscription is immediately available for signup. If not, please contact our sales team to learn more about our product options.

Technical Support and Feedback

10. Where can I provide feedback about the AI TravelBuddy?

• We value your feedback and encourage you to share your thoughts with the head of our product team, Aline Gill, at aline@iti-digital.com. We value your input in helping us refine and improve the AI TravelBuddy.

11. Who can I contact for technical support?

• For technical support, please contact our customer support team.

Integration and Compatibility

12. How do I integrate the AI TravelBuddy into my website?

• The AI TravelBuddy is seamlessly published to your existing DXP modules, such as Events and Places, and it can also be placed on any page of your website with a turnkey widget code. Detailed integration instructions are provided during the AI TravelBuddy's onboarding and setup phase. Additionally, our support team is available to assist with the integration process.

13. Is the AI TravelBuddy compatible with all websites?

• The AI TravelBuddy is designed to be compatible with various website platforms, such as WordPress, WIx, Squarespace, Craft, CivicPlus, and custom development websites. If you encounter any compatibility issues, our support team can assist you in resolving them.

Feel free to reach out if you have any other questions or need further assistance!